City Planter Store Services and Fees
Store Services
Did your cat knock over your plant and you need help saving it? Need some plants to green up your office space? Does your terrarium need a make-over? Got plant bugs and want to know how to get rid of them? Need your purchase delivered? We can help you with all of these things and more...
Yes, we can help with delivery!
For small items we recommend utilizing Uber Package. Just let us know you are calling for an Uber and we will have your order ready to go. Please keep in mind that after we hand the delivery off to the courier we are not responsible for the condition in which it arrives to you. Prices start as low as $6.99 but will be calculated based on distance.
For medium and large items we partner with a third party service called Dispatch. We will work together to find the best time and vehicle to complete the delivery, and invoice you based on the delivery cost. Local delivery usually costs around $50, but will also fluctuate based on vehicle size and time constraints.
City Planter can provide delivery for your purchases on a case by case basis. It is important to know that delivery service cannot be guaranteed during busy planting season. And most importantly… we do not offer same day delivery. Your delivery will be need to be scheduled and it may take as much as a week to arrange. You will be issued an invoice for your delivery once it is completed.
Delivery is Door-Door. Planting, staging and navigating stairs may incur an additional fee. Containers and plants that weigh over 40lbs or multiple plants will incur an additional charge as they will require more than one delivery person.
Delivery Fees-Per Person (if the delivery is a large quantity or heavy, we may need to send more than one person)
In the Hood (Northern Liberties and surrounding neighborhoods) $25 per person
Local Delivery (Center City “Downtown”) $50 per person
Outer City (West Philly, South Philly, Germantown, Chestnut Hill) $75 per person
Suburbs (Outside of City Limits -Conshohocken, King of Prussia)- $100 per person/per hour
Delivery of more than 3 large plants (above 54” and/or 40+ lbs) requires planting and/or staging on site. This service translates to a Labor Fee of $100 per hour/per person in lieu of the delivery charge.
*Flight Charge for stairs is a flat fee of $10 per flight of stairs per delivery person.
City Planter Plant Care
Re-potting Services
City Planter is happy to re-pot your plants in pots that you purchase from us or your may bring us your own container. There is no fee for re-potting plants when the plants or pots are purchased in our store, but we do charge a fee for re-potting when neither is a store purchase. You can also bring us your outdoor containers for refreshing.
There is a babysitting fee of $10 per week/per plant for any plant left in our care for more than 1 week.
Re-potting Fees-
Plants, pots or both purchased from City Planter
1”-6” pot-Complimentary
8’-10” pot-$2 plus tax
12”-14” pot-$5 plus tax
15" and above is priced on a case by case basis
Neither plant nor pot purchased from City Planter
1”-6” pot-$5
8”-10” pot-$10
12”-14” pot-$15
15”+ is on a case by case basis. Usually plants this size will need to be potted onsite and the fee is generally an hourly rate.
We can replant window boxes and outdoor containers as well, the fee is based on size. Contact our gardening department for Window Boxes larger than 36”.
*We cannot repot plants that have any kind of bug infestations. If we identify that your plant has pests, we will not be able to accept it into the store.
When your containers are ready for pick up-
We will contact you when your plantings are ready. After one week of contact, if your plants remain in our care, there will be a care fee of $10 per week.
Terrarium rebuild $15 plus the cost of the plants and materials.
Window boxes (in store planting). $25 per box
Plant Rehab
We no longer offer plant rehab in store.
Please feel free to e-mail us photographs of your plants if they are sick. We have lots of experience diagnosing and treating plant diseases and pests. We will do our best to help you treat your green friends.